If you receive the “This phone number has bad reputation, blocking” error when trying to sign in to TOD through your Telco partner, this may occur when a phone number has been used across multiple digital platforms and has acquired a reputation status.
Before You Start:
- Make sure you are using a supported device listed in our supported devices article.
- Make sure your device is running the latest available software version.
- Make sure you are using the latest version of the TOD app.
Troubleshooting Login Issues
If you are signing in to your TOD account through a Telco partner, try the following:
- Check your login credentials
Make sure you have received all the necessary login information. - Check case sensitivity
Passwords are case-sensitive. Make sure all characters are entered correctly. - Add the “+” sign to your phone number
When entering your phone number to log in, make sure to include the “+” sign.
Still Having Trouble?
If the steps above do not resolve the issue, we recommend contacting your Telco provider’s support team directly. They will be able to address any phone number-related concerns internally.