I can't watch after I subscribed - what should I do?

If you are unable to access your purchase, please try the steps outlined below.

1. Try signing out and back in. 
2. Navigate to My Account if you are using the app, or Account Settings if you are on the website.
3. Please verify that the subscription you have purchased is displayed correctly.
4. If the issue persists, contact TOD Support.

If the issue persists, please consider the following steps which may help resolve the problem:

1. Ensure you're using a supported device or browser.
2. Use a stable internet connection and avoid using a VPN.
3. Try accessing TOD on a different device or browser.
4. For Android/iOS devices: update or reinstall the TOD app, clear the app cache on Android, or reinstall the app on iOS, and check for any available system updates.
5. For Smart TVs: restart both the TV and the TOD app, then update or reinstall the app if needed.
6. For web browsers: clear your browser’s cache and cookies, make sure the browser is updated to the latest version, disable browser extensions such as ad blockers or privacy tools that may interfere with playback, then restart the browser and try again.

If you subscribed through one of our Partners, please check this article.

If the issue persists, please contact TOD Support with the following information:

• Content you are attempting to access:
• TOD app version:
• Device model and software version:
• A short video clip or screenshot of the error after troubleshooting:
• Troubleshooting steps you’ve tried:
• Public IP address: