If the TOD application is experiencing issues, please follow the steps outlined below.
- Ensure your device is running the latest system version (iOS or Android).
- Reinstall or update the TOD app to the latest version.
If the issue persists, please contact TOD Support with the following information:
- TOD app version:
- Device model and software version:
- A short video clip or screenshot of the error after troubleshooting:
- Troubleshooting steps you’ve tried:
- Public IP address: