Make sure that you:
· Have a stable connection.
· Have a download bandwidth of at least 2Mbps or greater than the bitrate of the event stream you’re trying to view.
· Update your TOD app to the latest version.
· Avoid using a VPN.
Still facing the same problem?
· Restart your internet connection.
· Reload the page a few times or see if you can access the video from another browser and/or device.
· Clear your browser’s cache and cookies.
If the issue continues, please don’t hesitate to contact our customer support team by filling out the form at the bottom of the page.