After purchasing a subscription on TOD apps or tod.tv, if you are having trouble playing purchased content, please sign out of the device and sign in again. Ensure that you are signed in with the right credentials.
Here are a few troubleshooting steps you can try:
1. Make sure you're using a supported device.
2. If you're using the TOD app:
- Check your Internet Connection: Ensure that your device has a stable and active Internet connection.
- Restart the App: Close the TOD app and then reopen it. Sometimes, simply restarting the app can resolve minor glitches.
- Update the App: Make sure you have the latest version of the TOD app installed.
- Restart Your Device
- Clear App Cache (Android) or Data (iOS): On Android, you can clear the app cache. On iOS, you can delete the app and reinstall it. This can help resolve issues related to cached data.
- Check for Device Updates: Ensure that your device's operating system is up to date.
- Reconnect Your Account: If you have an account with TOD, try logging out and then logging back in. This can refresh your session and resolve some issues.
- Uninstall and Reinstall: This can help resolve stubborn issues but may require you to log in again.
3. For SMART TV, please try the following:
- Force close the application.
- Restart your device.
- Check for updates at Play store or Appstore.
- Uninstall and then reinstall the app.
4. For computers/laptops, please try these:
- Clear cache and cookies
- Update your browser
- Log out and log in
- Use another browser
- Try incognito/in-private browsing
- Relaunch/restart the internet connection
- Check for software updates on your devices
- Restart your device
- Try using another device
4. If you subscribed through one of our Partners, please check this article.