Guide to Solving Common Issues on Etisalat Access

Signing Into Account

1. Make sure you have all the login details you need.
2. Passwords are case-sensitive. Check that you're typing it correctly.

Activating a Voucher

1. User vouchers locally: Redeem and use the voucher within your country. Using a VPN can mess things up.
2. VPN Off: Make sure you're not using a VPN. It can block you from activating vouchers.

Device Limits

1. Don't Reinstall: Avoid deleting and reinstalling the app; the system may think it's a new device.
2. No VPN: Using a VPN can make the platform see your device as a new one.

Can't Watch Anything?

1. Log in and check the 'My Account' page to see if your subscription is active.
2. Ensure you're trying to watch content your subscription covers. Look for a 'Watch' or 'Subscribe' button.
3. Test if the issue happens on other devices too.
4. Switch between WiFi and mobile data to see if that fixes the issue.

Issues with Etisalat TOD Theatre

• Subscription Not Activated? If your Ecoins are gone but you can't stream, contact Etisalat for help. They manage the subscriptions.

Problems with Etisalat TOD Total Vouchers

1. In Egypt: Ensure you're in Egypt; the vouchers are location-locked.
2. Unused Voucher: Check that the voucher hasn't been used before.

My Etisalat Subscription has expired

• Please note that the validity for TOD Total vouchers is 30 days, so to keep your subscription active, please go to My Etisalat App to retrieve the voucher code and apply it to this link https://www.tod.tv/en/redeem/etisalat-egypt to active your subscription and enjoy the content on TOD.