If you have registered, but your payment didn't go through and was rejected. Please do the following:
1. Check Billing Details:
Verify that you have entered the correct billing information, including the expiration date and the CVC code.
2. Contact Your Bank:
If the billing details are accurate, please contact your bank; we do not receive specific reasons from banks due to privacy policies. Your bank can help identify the issue and resolve it.
3. Try Another Payment Method:
Consider using an alternative payment method if the issue persists.
If you are using your credit card or PayPal account, please consider the following:
Credit Card:
- Banks sometimes refuse payments without disclosing the reason for privacy reasons.
- In rare cases, our fraud filters may block credit card payments to protect your information.
- If an error is related to our filters, contact our Support Team with the date, amount of the charge, and ONLY the last four digits of the charged card. We can manually review and remove the block. We never ask for your complete card details.
PayPal:
- Using a credit balance on your account usually leads to smooth transactions.
- Be cautious when using external payment methods, like a credit card linked to your PayPal account, as similar issues to credit card payments can arise.
For further assistance, don't hesitate to contact our Support Team.