If you're having trouble signing in, here are the most common scenarios and what to do:
- “I didn't receive my code.” - Check your spam/junk folder (email) or ensure you entered the correct phone number. Tap Resend Code. If you've tried multiple times, wait a few minutes before trying again as there's a cooldown after several attempts.
- “My code expired.” - Codes are valid for 3 minutes for security. Tap Request a new code and enter it promptly.
- “Too many attempts - locked out.” - After several incorrect OTP entries, code entry is temporarily locked. Wait for the cooldown period, then try again.
- “We're having trouble signing you in.” - This may indicate an identity conflict on your account. Please contact TOD Support with the email or phone number you're trying to use.
- “This account cannot be used.” - Your account may have been flagged or suspended. Contact TOD Support for assistance.